Return & Refund Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we’re here to help. Returns are accepted within 14 days of purchase..

Before You Return

  • Keep the tags attached

  • Make sure the product is unused and in its original packaging

  • Items must be free from any wear or damage

How to Return Your Order

  • Reply to your order confirmation email and tell us which items you want to return

  • We’ll email you a prepaid return label

  • Send the items back using the label provided

Please Note

  • Refunds may take up to 14 business days to process

  • A AED 60 fee will be deducted for return shipping

  • Damaged or used items cannot be refunded or exchanged

Need help? Reach us anytime at: 📧 accounts4@ata-group.com